Help / Getting help and support
AuraFlux Help
Getting help and support
Start with these help articles or the Assist button at the top right of the app. The Support tab opens Assist chat on every plan. You can always email support@auraflux.co.
Assist, inside the app
The Assist button at the top right opens your guided setup assistant. Ask it what to select for a video job, or get guided help with a step.
The Support tab
Every plan includes Support chat. The Support tab opens an Assist chat:
- Describe the issue and send.
- Choose Mark as resolved when you are done.
- Past sessions are listed as Open, Resolved, or Escalated.
- Need human support? Email us sends the conversation to the AuraFlux team.
Email support
Email support@auraflux.co. To help us look into it, include:
- The job link, if it is about a video.
- What you expected and what happened.
- A screenshot of what you see.
- The brand name, if you run more than one.
Common answers
- Job stuck or failed: see Jobs.
- Out of VOD hours: see Peaks.
- Change or cancel your plan: see Plans and billing.
Questions
Is there phone support?
Customer support runs by email at support@auraflux.co and by Assist chat in the app, on every plan.
What is the difference between Assist and Support chat?
The Assist button helps you set up jobs on any page. The Support tab is for problems, with chat and email on every plan.
Still stuck?
Email the AuraFlux team. Include the job link or a screenshot of what you see.
Email support@auraflux.coSign in to AuraFluxAll help articles